Frequently Asked Questions

1. Who is Qorava.com?

Qorava.com is an online store operated by Evozone Eco Ltd, based in London. We offer a variety of products through a dropshipping model with global suppliers.

2. How long does shipping take?

Orders are processed within 1–2 business days. Our standard delivery time for all specified countries is 7–21 business days. We partner with international carriers, including but not limited to, Yanwen and YunExpress. More details at Shipping.

3. Is shipping free?

Yes, shipping is free for all orders. Customs or import duties may apply, which are the responsibility of the buyer.

4. How can I return or cancel an order?

You can return or cancel within 30 days (14 days statutory right of withdrawal for EU/UK customers). Details at Returns.

5. What payment methods are accepted?

We accept credit/debit cards (via Stripe) and Klarna. Details at Payment Methods.

6. What should I do if I receive defective or incorrect products?

Contact us within 7 days at support@Qorava.com with photos/videos. We offer a replacement or refund.

7. Can I cancel my order before it ships?

Yes, within 24 hours by contacting support@Qorava.com. If not yet shipped, we will issue a full refund.

8. How do I track my order?

You will receive a tracking link via email or SMS after shipping. Details at Order Tracking.

9. Are my data secure?

Yes, we comply with GDPR and UK GDPR. Details at Privacy Policy.

10. Do you ship internationally?

Yes, worldwide. Our standard international delivery time is 7–21 business days.

Contact

• Email: support@Qorava.com
• Business Hours: Monday to Friday, 9:00 AM–6:00 PM (GMT)

Last Updated: 07/17/2025